There is no online portal for Ottawa services for refugees and newcomers right now. Both settlement.org and 211/311 have information available for Ottawa, but it’s not always detailed or complete. These platforms are also not as user friendly as they could be. We have settlement partners developing different online tools for staff, and we’re in a good collaborative relationship with them.
As a group, we’ve decided that Refugee 613 should endeavour to create a web directory of services for Ottawa and make it easily shareable or adaptable down the road.
We think there is high need for this, especially in Arabic. The sector suddenly has almost 2000 new clients in town and they struggle to find information.